Shipping Policy — Hadia Care

At Hadia Care, we are committed to delivering your orders safely and on time. Please review our shipping policy for details regarding order processing, delivery timelines, and shipping procedures.

Order Processing Time

• Orders are processed within 1–2 business days after confirmation.

• Customers may receive an order confirmation message or call before dispatch.

• Orders are not processed or shipped on public holidays.

Delivery Time

• Standard delivery usually takes 3–5 business days after dispatch.

• Delivery times may vary depending on the customer's location, courier service availability, weather conditions, or other unexpected delays.

Shipping Charges

• Shipping charges may vary depending on the order value and delivery location.

• Any applicable shipping charges will be displayed at checkout before completing your purchase.

Order Tracking

Once your order has been dispatched, tracking details (where available) will be shared with the customer through the provided contact information.

Delivery Information

• Customers are responsible for providing accurate delivery details, including name, address, and contact number.

• If a customer is unavailable at the time of delivery, the courier may attempt redelivery according to their policy.

• Hadia Care is not responsible for delays caused by incorrect address details or customer unavailability.

Failed Deliveries & Returned Orders

• Orders returned due to incorrect information, refusal to receive, or customer unavailability may be subject to additional shipping charges.

• Customers may be contacted to reconfirm details before re-dispatching a returned order.

Damaged Packages

If your package arrives damaged, please contact us within 48 hours of delivery with your order details and clear pictures/videos of the package so we can assist you.

Contact Us

For any shipping-related queries, please contact us:

Email: support@hadiacare.com

Thank you for shopping with Hadia Care.