Return & Refund Policy — Hadia Care

At Hadia Care, customer satisfaction is our top priority. We always aim to provide high-quality products and a smooth shopping experience. Please read our return and refund policy carefully before placing your order.

Return Eligibility

We accept returns under the following conditions:

• The product must be unused, unopened, and in its original packaging.

• Return requests must be submitted within 7 days of delivery.

• Customers must provide valid proof of purchase (order number).

• Products damaged due to misuse, improper handling, or after opening the packaging will not be eligible for return.

Damaged or Wrong Product Received

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with your order details and clear pictures/videos of the product.

After verification, Hadia Care will provide a suitable solution, including replacement where applicable.

Non-Returnable Items

For hygiene and safety reasons, opened or used personal care products, skincare products, and beauty items cannot be returned.

Refund Policy

Once your return request is approved and the product is received and inspected:

• Refunds will be processed through an agreed payment method.

• Shipping charges are non-refundable unless the product delivered was incorrect or damaged.

Exchange Policy

Exchange requests are only accepted for damaged, defective, or incorrectly delivered products and are subject to product availability.

Return Shipping

Customers may be responsible for return shipping costs unless the issue occurred due to an error from Hadia Care.

Contact Us

For return or refund requests, please contact us at:

Email: support@hadiacare.com

Hadia Care reserves the right to refuse returns that do not meet the conditions mentioned in this policy.